Shipping and Return Policies
Ordering a Cover
To ensure a smooth delivery, it is important to take the time to read the following information…….
The manufacturing time for our custom made spa covers is approximately 7-10 business days from order date. Shipping time is 7-10 business days. You will receive your cover in approximately 3-4 weeks.
Soft Covers typically leave the factory within 1-3 business days. You can expect to receive them within 1-2 weeks. As these are quickly shipped, you will not be contacted with tracking information. Unused, unpackaged soft covers can be exchanged if upgrading to a hard cover. Used soft covers can not be returned or exchanged. No soft cover can be returned to the manufacturer. Since soft covers are not custom made, if you are not satisfied with your soft cover, please call us at 800 682 1922 or email us at firstname.lastname@example.org for instructions and for a return authorization. All orders are subject to original shipping charges and a 25% restocking fee. Your account will be credited for the purchase price less all charges associated with shipping and processing your order once it is determined the cover has been returned in new and resalable condition.
Please note that your custom hard cover will be shipped via a freight company and will be delivered on a 52’ Tractor Trailer. The delivery address must be tractor trailer accessible. The shipping company will contact you approximately 24 hours prior to delivery to arrange an approximate window time. If the shipping company leaves a message you must respond to them with in 24 hours. If you will be out of town please notify Discount Spa Covers immediately. If you spa cover has been shipped the shipping company, manufacture, nor Discount Spa Covers will be able to hold your cover. You MUST inspect your cover packaging before you sign for it. If there is obvious damage please refuse the cover and notify Discount Spas Direct. Once you accept and sign for your cover, neither Discount Spa Covers nor, the manufacturer will be held liable or responsible for ANY damages to the cover. After acceptance of the damaged cover all claims must be processed by the receiving agent (Customer) with the freight company. If you make arrangements with the shipping company to deliver your cover without you being present to inspect it, you are accepting completely responsibility for your cover. Neither discount Spas Direct nor the manufacturer will be held liable or responsible for ANY damages to the cover in these instances.
Each of our spa covers are custom made for you. Discount Spa Covers and our manufacturers will not be held liable for spa covers that do not fit or are otherwise unsatisfactory due to the nature of the cover or misinformation provided by the customer. If, however, the cover does not fit due to an error on our part, we will replace the cover and remake it to your original specifications, as noted on your invoice. In this instance, a new cover will be made and shipped to you. The incorrect cover will be picked up when the replacement cover is delivered.
Discount Spa Covers is confident that you will be extremely pleased with your new spa cover. We have chosen the highest quality manufacturer to custom make each of our covers. We completely stand behind our products and wish to ensure you with the smoothest ordering process possible.